Key feature
Customer Relationship Management (CRM)
With all your customer data in one place, you’ll never lose track. Coffee specific follow-ups make sure your customers always feel looked after and never forget to order.
- Coffee-specific performance indicators
- Centralize customer interactions
- Track feedback and preferences
In detail
Customer Relationship Management
Centralize your customer data with ease, simplifying your processes and removing the complexity of keeping your data correct across systems, making it easy to efficiently manage an expanding customer base.
Automated Lead Handling
Streamline inbound business by capturing leads automatically, auto-logging interactions and follow-up reminders, and assigning them based on location, ensuring no lead falls through the cracks.
Proactive Customer Insights
Identify patterns and anticipate needs with historical data tracking & insights for each customer, enabling your team to be proactive and never allowing your customers to forget to order.
Tasks and Reminder System
Automatic reminders and tasks to keep your team on track with key tasks, follow-ups and onboarding, ensuring you can provide a consistent customer experience.
Customer Feedback
Send feedback requests directly from the CRM to collect Net Promoter Scores (NPS), and gain insights into customer satisfaction.
Issue Management
Track and resolve customer issues centrally, helping your teams manage and mitigate problems proactively.