Built for Roasters, by Roasters
Flexnet is a powerful, all-in-one software solution tailored to the unique operational needs that coffee roasteries have, seamlessly integrating a CRM and sales leads with order management, roasting, and invoicing automation.
Suitable for roasteries of any size and backed by over 15 years of development and decades of coffee industry expertise. Flexnet is built to give you clarity into every aspect of your coffee roasting business and will help you grow.
Customers
Easily manage your customer relationships.
Customer Relationship Management
Centralize your customer data with ease, simplifying your processes and removing the complexity of keeping your data correct across systems, making it easy to efficiently manage an expanding customer base.
Automated Lead Handling
Streamline inbound business by capturing leads automatically, auto-logging interactions and follow-up reminders, and assigning them based on location, ensuring no lead falls through the cracks.
Proactive Customer Insights
Identify patterns and anticipate needs with historical data tracking & insights for each customer, enabling your team to be proactive and never allowing your customers to forget to order.
Tasks and Reminder System
Automatic reminders and tasks to keep your team on track with key tasks, follow-ups and onboarding, ensuring you can provide a consistent customer experience.
Customer Feedback
Send feedback requests directly from the CRM to collect Net Promoter Scores (NPS), and gain insights into customer satisfaction.
Issue Management
Track and resolve customer issues centrally, helping your teams manage and mitigate problems proactively.
Production
Streamline your orders and production processes all in one place.
Order Management
Streamline your order processing, automatically syncing in orders from any eCommerce platform, like Shopify and WooCommerce.
Product Management
Manage any and all kinds of products, and keep the information synced across systems, reducing your double-handling of data.
Customized Processes
Manage your production processes the way you want to, with flexible and customizable options built around how you pack your coffee.
Custom Blends
Manage blend component changeovers easily, at any scale, ensuring consistency and efficiency in both production & purchasing.
Roasting
Simplify your roast and blend planning.
Automated Roasting Requirements
Automatically pull roasting requirements from all of your orders, reducing manual input and error potential in roast planning.
Volume Management
Manage your roasting volume efficiently, helping you meet your customer demand, without overproduction.
Future Roast Planning
Translate your orders and custom blends into precise roasting requirements, however often you roast, simplifying your roast planning processes.
Post-Roast Blending
Simplify the math in the process of post-roast blending, making it a breeze to do, however often you need to.
Insights
Use insights to improve your business, and keep your customers happy.
Business Reporting
Get detailed insights into key operational metrics, including production, sales, and roasting metrics, giving you full visibility.
Sales Pipeline Analytics
Track the entire sales pipeline, from lead qualification to conversion, providing insights to optimize your sales processes.
Customer Activity & Retention Tracking
Analyse customer insights, product & SKU usage, and even churn rates, allowing you to make decisions based on data.
Strategic Insights
Use historical data to identify customer & market trends around sales and customer churn, giving you feedback on why customers are buying you, or not.
Return on Investment
Calculate ROI across customer acquisition and retention activities (if applicable), aiding you in assessing your business' profitability.
